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Frequently Asked Questions
General Questions

What is the difference between Unix accounts and Windows accounts?
Can I accept credit card on my site? Will it be secure?
What is SSL?
I lost my password, what should I do?
What happens if I excess my data transfer limit?
If I decide to use virtual name servers, how long does registration take?
Does Internic charge for registering virtual name servers?
Can I purchase additional disk space?
What happens if I purchase additional products in the middle of the month?
Do you have Front-Page extensions?
Are there any hidden charges?
I want to change my account plan. How do I upgrade / downgrade my account?
What domain names do you support?
How do I manage my Shared Virtual Hosting account?
How soon will my account be set up and ready to use?
Does unlimited-domain-hosting offer a money-back guarantee?
Does unlimited-domain-hosting allow adult, warez or other illicit sites or content?
What features will my Shared Virtual Hosting account include?
Is suEXEC enabled on your Shared Virtual Servers?
Do you provide backup processing?
 
Reseller Information

What is a Reseller?
Are there any restrictions to being a Reseller?
What reseller tools do you have?
Can I have my own name servers and SSL cert?
Who provides technical support?
Will unlimited-domain-hosting handle the billing to my customers?
How do I get started?
What DNS (name server) changes will need to be made once I receive my Bulk Reseller account?
Can I use my own SSL certificate, or will unlimited-domain-hosting provide one?
 
Moving Your Site to unlimited-domain-hosting

How do I move my current site to unlimited-domain-hosting?

How do I change my name servers to unlimited-domain-hosting's name servers?
I'm using my own personal name servers. How do I set them up?
What are name servers?
 
Lifetime Plans

Are there really no other fees except the initial fee?
How can you possibly offer good service for such a low one-time fee?
How do I know you guys are going to be around?
 
Payment & Billing

What payment options does unlimited-domain-hosting have?

Can I pay by Check/ Money order?
What is your mailing address for payments?
 
Dedicated Servers

We are looking for a system that is easy to use and can be administered through the web. Can your servers be administered through the web? Do you charge extra for it?

Do I need to know how to run Linux or need an administrator to run this?
What is the difference between SCSI, IDE and Raid5?
Software and Support
Do I have to sign a contract?
Will unlimited-domain-hosting install and support 3rd party software that’s not included in their standard support?
What if my server hardware fails?
If the web server fails, does the Cpanel and Webhost manger fail as well?
What Server Hardware do you use?
What is unlimited-domain-hostings definition of "support" for these applications?
 
Softwares

Reasons for Using SSI
Whats the correct path to perl?
What is the path to send mail?
What is the exact physical path to your root directory on the webserver?
Why doesn't my CGI work?
Reasons for CHMODING
List of CHMOD's and what they mean.s
Anonymous FTP users don't see the content of my directory.
How come my virtual FTP users can browse my root directory?
When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
I am getting errors with FrontPage.
FrontPage Usage
What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.

Can I accept credit card on my site? Will it be secure?
Yes, Hosting Accelerator and PLESK supports secure transaction protocol, such as SSL.

What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

lost my password, what should I do?
Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.

What happens if I excess my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.

If I decide to use virtual name servers, how long does registration take?
Registration of your virtual name servers takes approximately 7 days. However, this depends on how busy Internic is and we have no way of giving you an exact time frame.

Does Internic charge for registering virtual name servers?
No, there is no registration fee.


Can I purchase additional disk space?
Additional disk space can be purchased through Hosting Accelerator or PLESK.

What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.

Do you have Front-Page extensions?
Yes, we do offer Front Page extensions and is an option when you open your account. If you want to remove and/or add Front Page extensions to your account after you have already opened the account, just open a Support ticket on our Help Desk to request the change.

Are there any hidden charges?
No. We will not charge you for anything without your prior consent.

I want to change my account plan. How do I upgrade / downgrade my account?
To upgrade or downgrade your account, go to our customer support page and complete a customer support request. Just specify what plan you want to change from or other services you'd like changed and submit your request.

What domain names do you support?
We support all domains, including foreign domains.

How do I manage my Shared Virtual Hosting account?

You will be given access to the Hosting Accelerator or PLESK control panel for managing your account. it provides an easy to use interfaces for performing a variety of functions such as email account setup, file management, script installation, accessing statistics, etc. Check out our custom Hosting Accelerator or PLESK skin for more information.
Check out our 'cPanel & WebHost Manager' FAQ for more information on the features cPanel includes.

How soon will my account be set up and ready to use?
Your account will be setup within 30 minutes or less in most cases. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.

Does unlimited-domain-hosting offer a money-back guarantee?
Our Shared Virtual Hosting packages include a 30-day money back guarantee.

Does unlimited-domain-hosting allow adult, warez or other illicit sites or content?
No. Please see our Terms and Conditions for permissible and impermissable content.


What features will my Shared Virtual Hosting account include?
Here's a list of just some of the features you'll receive with your Shared Virtual Hosting Account
Windows or Linux


Is suEXEC enabled on your Shared Virtual Servers?
Yes, suEXEC is enabled on our servers. The suEXEC feature provides Apache users the ability to run CGI and SSI programs under user IDs different from the user ID of the calling web-server. Normally, when a CGI or SSI program executes, it runs as the same user who is running the web server. The benefit of suEXEC is added protection for you in a shared server environment.

Do you provide backup processing?
We backup the data on our servers every week. Although we do this free as part of the service, we do not guarantee data recovery, so we strongly recommend that you keep a remote backup of your files and data.

What is a Reseller?
unlimited-domain-hosting Reseller plans allow you to establish your own hosting business and sell hosting accounts on unlimited-domain-hosting high powered shared servers. You define your packages, set your own pricing. The customers are your customers to support and maintain.


Are there any restrictions to being a Reseller?
You are required to adhere to unlimited-domain-hosting Terms and Conditions for Virtual Shared Servers, including, but not limited to our Acceptable Use Policies.

Please note that Bulk Reseller plans are intended for small to medium sized sites, not one large busy site. Large busy sites tend to use excessive CPU usage and are more appropriately hosted on a dedicated server, such as our VPS or dedicated server products.

What reseller tools do you have?
There is a Reseller Web Manager that allows you to setup and completely manage your hosting clients, hosting packages and managing your accounts. Your clients will also have access to their own control panel for each account (domain) for managing their web site.

Can I have my own name servers and SSL cert?
Yes. Custom nameservers (2) using your domain name are included in the reseller options. You can also purchase your own certificate or use our shared SSL certificate.

Who provides technical support?
As a reseller for unlimited-domain-hosting you will be responsible for providing general support to your customers. unlimited-domain-hosting will do all system administration necessary, as well as be your second line technical support engineers if you have a problem and can't answer it.

Will unlimited-domain-hosting handle the billing to my customers?
No. Resellers are responsible for providing billing services to their clients. unlimited-domain-hosting bills the reseller for the Bulk Reseller Plan as well as any over allocated bandwidth and IPs.

How do I get started?

To get started all you have to do is signup online for the Bulk Reseller plan of your choice. You will receive your account access information usually within a couple of hours, but no later than 24 hours.

What DNS (name server) changes will need to be made once I receive my Bulk Reseller account?
1. If you are using new name servers, Contact the registrar where your domain was registered and ask them to create these name servers in their database. Most registrars allow you to do this in their control panel interface. You will then need to change the name servers for the domain itself to these name servers.

2. If you already have your name servers setup and are moving from another host you only need to change the IPs for your name servers to their new IPs. This change needs to be done at the registrar the domain is registered with. You will want to move any accounts associated with this name server prior to doing this.

3. 48 - 72 hours after you have completed step 1 or step 2 your name servers should be propagating to our servers.

Can I use my own SSL certificate, or will unlimited-domain-hosting provide one?

You have the option to either purchase your own SSL certificate for use with your Bulk Reseller account, or to use the shared certificate installed on the server. The benefit of purchasing your own certificate is that the certificate will reference your domain name instead of unlimited-domain-hosting.

 
How do I move my current site to unlimited-domain-hosting?
Every situation is different, but generally, there are 4 basic steps in moving your site from your current hosting company to unlimited-domain-hosting.
1) Selecting and ordering your hosting package.
2) Moving the contents of your current site to your new site. Setup email accounts, forwarders, autoresponders, ...
3) Test, Test, Test, and then Test somemore.
4) Changing the name server for your domain at the registrar where your domain is registered. In 24 to 48 hours, your changes should start to take effect. It may take serveral days for all DNS servers to be updated.

How do I change my name servers to unlimited-domain-hosting's name servers?
You will need to contact your registrar to do this. Most registrars provide you with a login so that you can manage your domain through their website. You can then login and change your name servers to the ones we've provided you with.

If you are unsure of who is your domain registrar, you may go to www.tucows.com and use the 'WHOIS Lookup' function at the bottom of the page. Simply enter your domain name and the 'WHOIS' output will display your domain registrar.

I'm using my own personal name servers. How do I set them up?

If you're using your own personal name servers, there are two steps that must be completed before you can begin using them.
First, you will need to create your name servers so that they exist in your registrar's database. You can usually do this through your registrar's domain management interface. If you need assistance, contact your registrar directly.

Second, you will need to configure your domain to actually use your new name servers. If you receive a message that your name servers are 'invalid' or 'do not exist', you likely did not complete the first step listed above.

What are name servers?
Name servers are what route Internet traffic to the physical server location of your website. When someone types your domain name into their web browser, name servers are what point them to the server your website is hosted on.

 
Are there really no other fees except the initial fee?
There are absolutely NO other fees! You will never, ever have to pay us anything again for your web hosting! If you already have a domain name, you can just transfer it to our nameservers. If you don't already have a domain name, you can get them as cheap as $8.95 per year from GoDaddy.com. But to answer your question, you will never pay any other fees for your web hosting.

How can you possibly offer good service for such a low one-time fee?
We believe the best business model is to give customers more than they give us. By satisfying our customers, they in turn tell their friends, family, clients, and partners about us. This virtually eliminates the need for us to pay for advertising. We take the money we save from advertising and give it right back to our customers with good, quality service at an extremely low price!

How do I know you guys are going to be around?
Our servers have been hosting clients since 1999, and have been growing ever since. Our customers are always satisfied, and are always bringing us more customers each and every day. We're also affiliated with ClickBank, which is another established company and is here to stay as well. Also, to prove we're real, we've posted our actual address and phone number on the About Us page. Our goal is to be the best web hosting company ever. Period.
Question not answered here? Click here to contact support!
 
What payment options does unlimited-domain-hosting have?
unlimited-domain-hosting accepts Visa, Mastercard, American Express and Discover ,JCB,credit cards. unlimited-domain-hosting also accepts eChecks (on US bank accounts), PayPal, direct wire transfers and checks and money orders (in US$ only, drawn on a US bank).
All the web hosting purachases will be automaticaly subscribed to montly/quarterly/semianually/anually debit from your your preffered method of payments.

Can I pay by Check/ Money order?

We accept money order/cashiers, personal and business checks for one year terms only; please note that in check payment method orders, your account will not be activated till we receive your full payment and your check is cleared.
 
We are looking for a system that is easy to use and can be administered through the web. Can your servers be administered through the web? Do you charge extra for it?
Yes, Our servers can be administered through your choice of Hosting Automation software. We currently offer WebHost Manager/CPanel, Ensim and Plesk.

Do I need to know how to run Linux or need an administrator to run this?
No, WebHost Manager/CPanel, Ensim and Plesk are very easy to use once you get used to their individual interfaces. They make it easy for you to run your business. It is important however that you understand the responsibilities of the server owner and have the ability and willingness to learn. Although we are willing to do the more technical aspects if you don't want to, our standard hourly labor fees may apply. It's much better for you to ask us "how to" so we can provide you with instructions. This will allow you to develop the skills and become more independent.

What is the difference between SCSI and IDE?
The primary difference is that SCSI (Small Computer System Interface) has a processor built into the drive which allows for faster read / writes. IDE drives rely on the CPU. SCSI may be beneficial to you if you are planning to run a database or other resource intensive application. An IDE drive is suitable for standard web serving.
RAID Level 5 provides you with the redundancy necessary to recover from a single hard drive failure. RAID 5 requires a minimum of 3 hard drives and distributes parity among all of the drives to be used to recover data. Because of the space required to store parity information, you lose the disk space of one drive in order to stripe data across the drives.

Software and Support
At unlimited-domain-hosting, our dedicated support team is knowledgeable about all aspects of our Software, and we can quickly and accurately support all Software packages we provide. When you have a question, we'll know the answer. View Software & Support Page

Do I have to sign a contract?
No, unlimited-domain-hosting does not require you to sign a contract. Services are provided on a month-to-month basis, giving you the freedom to cancel Services or change Services at any time. We do, however, offer a 10% discount for annual payment.

Will unlimited-domain-hosting install and support 3rd party software that’s not included in their standard support?
unlimited-domain-hosting will install and assist clients with 3rd party software upon request for a standard hourly labor fee if we have the capacity and skills to do so, however, we do recommend you ask the vendor of your software for this type of support, since they are the experts of their system.

What if my server hardware fails?
We offer a Dedicated Server hardware SLA to our Dedicated Server and VPS customers. Because our Data Center is staffed 24 hours a day, 7 days a week, 365 days a year, we can quickly react in the event of a hardware failure. We keep inventory on-site for all of the systems we offer, including fully built servers that can be used to completely replace a failed system if necessary. Because we own the hardware, failed components are replaced at no charge to our customers.

If the web server fails, does the Cpanel and Webhost manger fail as well?
No. The Cpanel and Webhost Manager run as a separate service than the Apache. If the Apache fails then you simply log into the Host Manager and restart it.

What Server Hardware do you use?
A server's hardware components make a real difference in its performance. That is why we use only top of the line components in all aspects of our operation.
All servers are Pentium III processors with the best SCSI and EIDE drives on the market.
RAM, we use PC133 SDRAM.

What is unlimited-domain-hostings definition of "support" for these applications?
We are responsible for installing and configuring the software to run properly on your servers. If there are problems with the software running properly, we are responsible for resolving the problem. We do not make code changes within the software.
 
Reasons for Using SSI
SSI is often used to include something into an HTML page. You can insert the contents of one HTML page into another page. An example of a practical usage for this would be to include your e-mail address at the bottom of each page. If you do this as an include, then when your e-mail address changes, you will only have to update it on one page and not your entire web site. Another usage is to call cgi scripts into action. Many counters, clocks, and other scripts are called using SSI. The command used will most likely be provided in the documentation of
your cgi script.

Whats the correct path to perl?
Before a cgi script will work certain modifications must be made to them. Certain paths must be specified in some scripts. After the "#" in the first line of the perl script, the path to perl must be specified. /usr/bin/perl should suffice for this path. Below is a printout of a "whereis perl" from our system.
perl: /usr/bin/perl

What is the path to send mail?
Another program that needs to be specified in many scripts is sendmail. This is located at /usr/lib/sendmail

What is the exact physical path to your root directory on the webserver?
The path to your root directory is:
/home/username/

Why doesn't my CGI work?
Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode. Uploading in binary will cause the server not to recognize the scripts as executables. Most FTP clients will upload .pl or .cgi files in binary mode by default so you will need to change this. You will need to upload the scripts into your cgi-bin directory for security reasons, however they will execute from anywhere within your account.
The last step is to set the file permissions. This is otherwise known as chmoding and can be done from most FTP clients. For specifics on chmoding you can refer to our "chmoding files" help section.

Reasons for CHMODING
CHMODing files can be done for a variety of reasons. You can CHMOD files to do things such as: mark them executable, give them write permission, restrict access to them, and a variety of other reasons. It is important to note that chmoding is nearly impossible to avoid. If you are trying to run a certain cgi script it could require execute permissions on the script itself, write permissions on a directory, and read on an informational page. Your cgi scripts should contain the proper documentation to inform you of the proper CHMOD's.

List of CHMOD's and what they mean.s
chmod 777 filename The file is available for Read, Write, and Execute for the owner, group, and world.
chmod 755 filename The file is available for Read, Write, and Execute for the owner; and Read and Execute only for the group and world.
chmod 644 filename The file is available for Read and Write for the owner, and Read only for the group and world.
chmod 666 filename The file is available for Read and Write for the owner, group, and world. I wonder if the 666 number is just a coincidence. Anybody can create havoc with your files with this wide-open permission mask.

Anonymous FTP users don't see the content of my directory.
Anonymous FTP users can't enter your root directory. They can enter only the directory you dedicated for anonymous ftp users.

How come my virtual FTP users can browse my root directory?

Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP subaccounts to restrict their access to only one directory.

When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
Use FTP active mode (disable passive). It is in your computer's FTP configuration.

ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.

I am getting errors with FrontPage.
Try switching it off and back on.

FrontPage Usage
FrontPage supplies you with two separate interfaces. The FrontPage explorer is used to manage the files within your web site. If you open a file in your web site another program called FrontPage Editor will open. When you are connected to your web then all changes made to any file you edit will be saved to your web.
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