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GeoTrust QuickSSL
™ FAQ
Frequently Asked Questions
What
is QuickSSL?
What
is SSL?
Why
are QuickSSL web server certificates
so inexpensive?
Technical
What
web browser programs are compatible
with QuickSSL?
Can
you tell me more about the Certificate
Signing Request (CSR)?
How
do I create a certificate-signing
request?
How
do I install my QuickSSL certificate?
Ordering
What
steps do I need to take to purchase
QuickSSL?
What
happens after I place an order?
What
is the "domain approver email"
and why is it important?
Can
I get a refund once my certificate
has been issued?
I still
have questions. Is there someone I
can call?
What is QuickSSL?
QuickSSL is
a web server certificate that allows
consumers and web sites to conduct
safe e-commerce with encrypted SSL
connections. QuickSSL web server certificates
are compatible with 98% of all browsers.
What
is SSL?
The SSL (secure socket layer) protocol
is the web standard for encrypting
communications between users and web
sites. Data sent via an SSL connection
is protected by encryption, a mechanism
that prevents eavesdropping and tampering
with any transmitted data. SSL provides
businesses and consumers with the
confidence that private data sent
to a web site, such as credit card
numbers, are kept confidential. Web
server certificates are required to
initialize an SSL session.
Why are QuickSSL web
server certificates so inexpensive?
Historically, most SSL certificates
cost $350 or more, but GeoTrust has
developed fully automated systems
to verify that a certificate purchaser
has appropriate administrative rights
to a web server's domain. This greatly
lowers our costs for issuing QuickSSL
certificates, and we pass those savings
on to you. With QuickSSL, you can
assure your customers that their transactions
and information are secure on the
Internet without having to pay an
unreasonable price.
What web browser programs
are compatible with QuickSSL?
QuickSSL is compatible with Microsoft
Internet Explorer® 5.01 and higher
and Netscape/AOL web browsers version
4.51 and higher, comprising an estimated
98% or more of all web browsers in
use today. All other commonly used
browsers may connect securely with
web servers using QuickSSL certificates.
However, some older browsers may display
a dialogue box indicating that the
certificate is not trusted. This means
that the certificate is not located
in the browser certificate store and,
in most cases, the user will be prompted
to install it with a few clicks of
their mouse.
Can
you tell me more about the Certificate
Signing Request (CSR)?
It's the most important step in obtaining
an SSL certificate. The Certificate
Signing Request (CSR) contains information
about your organization and the domain
you wish to secure. The CSR is normally
generated for you by your hosting
provider. Some control panels (Ensim,
Plesk) will allow you to generate
your own CSR if your hosting provider
has enabled that feature for you.
Each and every CSR generated is UNIQUE.
The CSR you use must be generated
for your domain.
What information is in a CSR? Here's
an example of the info asked for while
generating your CSR.
Field
|
Explanation |
Example |
| Common Name |
The fully
qualified domain name for your
web server. This must be an exact
match. |
If you intend to secure the
URL https://www.geotrust.com,
then your CSR's common name must
be www.geotrust.com |
| Organization |
The exact legal name of your
organization. Do not abbreviate
your organization name. |
GeoTrust |
| Organization Unit |
Section of the organization
|
Marketing |
| City or Locality |
The city where your organization
is legally located. |
Wellesley Hills |
| State or Province |
The state or province where
your organization is legally located.
Can not be abbreviated. |
Massachusetts |
| Country |
The two-letter ISO abbreviation
for your country. |
US |
The information is
then used to generate a CSR. The final
result will look something like this:
THIS IS A CSR
SAMPLE ONLY
-----BEGIN CERTIFICATE REQUEST-----
MIIB5jCCAU8CAQAwgaUxCzAJBgNVBAYTAlVTMRAwDgYDVQQIEwdHZW9yZ2lhMRAw
DgYDVQQHEwdEZWNhdHVyMRkwFwYDVQQKExBXYXZlUGF0aCBIb3N0aW5nMQ4wDAYD
VQQLEwVTYWxlczEgMB4GA1UEAxM8998yoi8ikjndhdmVwYXRoaG9zdGluZy5jb20xJTAj
BgkqhkiG9w0BCQEWFnNjb3R0LnJvZ2Vyc0BhdHRiaS5jb20wgZ8wDQYJKoZIhvcN
AQEBBQADgY0AMIGJlkjlkjlkjljlkjlkjkjMI7XNI+1Kq50n4gOiDIYanhtzwMFS8iq6VoRATs
nQuFoBK2FQ52qpBkDneHL02HdVk82vDVRjRaRcAM2DKZwCkLzbhhjO3rom76bYzl
vSxcCUKoCWKpvnpCDXssr6V5sa1B1APMhxU/WRml6Oa7ycTkAUMs3HBZla0NfDcD
AgMBAAGgADANBgkqhkilkjoijkLkf9kj$HiulkIKJjeijaoejljoj3v/Xsn04LCQn/oQjD/9ID8FuQA
kshzHERuBwRnPo5K8Yv1VVBp9+yPsE527F/K2blU85/TBhkMUDFNhNL3VQJJDOXI
7fQCnBVO+ClqVA==
-----END CERTIFICATE REQUEST-----
How you generate your CSR depends
on the type of web server your domain
is hosted on. CSR generation instructions
for your specific server can be found
here.
How
do I create a certificate-signing
request?
See: certificate-signing request generation
(CSR) instructions.
How do I install my QuickSSL certificate?
See: QuickSSL installation instructions.
What forms of payment
do you accept.
We currently accept Visa, MasterCard,
and American Express. We can also
take your personal check and we also
accept e-gold (at an adjusted premium
to cover conversion). To pay with
a check or by e-gold, please email
ssl@unlimited-domain-hosting.com
for immediate assistance.
What happens after
I place an order?
You will receive an email confirming
your order.
An email will be sent to the domain
approver email address with a link
that will allow you to verify the
order.
Your SSL certificate will be sent
to you via email along with instructions.
The whole process takes about 10 minutes
from the time the order request is
received.
Install certificate.
What is the "domain
approver email" and why is it
important?
In order for GeoTrust to issue a security
certificate to you, we must verify
that the administrator of the domain
(most likely you) approve of the request
to issue the certificate.
This is done by sending
an email to one of the email addresses
associated with the domain listed
in the WHOIS database. You should
make sure a valid email address that
you can respond to exists for your
domain before you place an order.
When you place your
order we will query the WHOIS database
and give you a choice as to who the
approver email should be sent to.
To find out
the email addresses associated with
your domain visit: http://www.internic.net/whois.html.
Can
I get a refund once my certificate
has been issued?
Yes. GeoTrust will replace, revoke,
and refund certificates that have
been issued within seven (7) days
of the certificate issue date as long
as they are for the same domain. If
you order a certificate and decide
you no longer want it within seven
days of the issue date, your money
will be refunded.
still have questions.
Is there someone I can call?
You bet. For
pre-sale questions about any GeoTrust
solutions, please contact Sales Support
at:
Talk
with Online Sales Representative
or ssl@unlimited-domain-hosting.com |
